Payment:
- Full payment is required at the time of booking to secure your appointment. Payments are processed through Square, our online payment processor.
Booking Confirmation:
- You will receive a confirmation email once your booking is successfully processed. This email will include the details of your session and the Zoom link for the online meeting.
Cancellations & Rescheduling:
- Cancellations or rescheduling requests must be made at least 48 hours before your scheduled session to receive a full refund or reschedule.
- Cancellations made within 48 hours of the session will incur a 50% cancellation fee.
- Same-day cancellations or no-shows are non-refundable.
Session Location:
- All sessions are conducted via Zoom. It is your responsibility to ensure a stable internet connection and a suitable environment for the session.
- Please test your Zoom and internet connection prior to the session to avoid any technical issues.
Late Arrivals:
- Please arrive on time for your session. Late arrivals may result in a shortened session time to accommodate subsequent appointments, and the full session fee will still apply.
Confidentiality:
- All client information and session details are confidential. Your privacy is of utmost importance to us.
Session Fees:
- Session fees are subject to change. Clients will be notified of any fee adjustments in advance.